Warranty and conditions

We ensure trust and loyalty through clear and understandable language

Delivery of goods

The goods are delivered by a courier at the Buyer's expense to the address/postal box specified by the Buyer.
We deliver all furniture orders throughout Lithuania and Latvia and assemble them on your terrace (extra fee applies). Small dimensions furniture can be delivered by courier (wooden cube, bench, table, etc.).
Shipping to other countries is available via parcel carriers. The furniture is delivered unassembled (assembly instructions are included). If You can not find Your country in the list of choices, please send an email to us info@darkstylewood.lt
The delivery price is calculated and indicated to the Buyer before paying for the Goods in the shopping cart in the e-shop www.darkstylewood.lt. The delivery price depends on the weight, dimensions and delivery location of the goods.
Typically, goods are delivered to the address/postal box specified by the Buyer within 4-14 business days from the receipt of payment for the goods (when the goods are in stock) (varies by country).
When we do not have the item in stock or the item is being produced, the production date is indicated in the item description in the e-shop or indicated at the time of placing the order.
During the delivery of the goods (and in other cases, during the transfer of the goods to the Buyer), the Buyer must check the quantity of the ordered goods, the packaging and the condition of the goods. If, during the transfer and acceptance of the goods, you notice any damage to the appearance of the outer packaging of the goods or discrepancies in the completeness of the goods, be sure to note this on the invoice or other document confirming the transfer and acceptance of the shipment.
Language of product information and labeling
The products offered in this online store (an example - Upholstery and textile cleaner) are labeled and described in English and/or Lithuanian in accordance with applicable EU regulations. If you purchase from another EU country, you acknowledge and agree that all safety information, usage instructions, and labeling details are provided in English. By confirming your purchase, you declare that you understand the provided information and can use the product safely and correctly.
The seller is not responsible for any misunderstanding or misuse arising from a lack of knowledge of the English language.
All products comply with EU-wide safety and labeling requirements applicable in the Lithuanian market.

IMPORTANT: Once the Buyer signs the delivery document, the purchase and sale agreement is deemed to have been fulfilled and the Buyer has no claims.

Delivery of outdoor furniture

We strive to provide you with the best possible experience from ordering to furniture delivery.

No worries. You choose, order and wait for the furniture of your dreams to appear on the terrace!

The furniture is delivered unassembled on a pallet. Assembly instructions are included.

With best wishes,

Dark'Style wood team

return conditions and warranty

RETURN POLICY

1.0 The Buyer has the right to withdraw from the purchase agreement without giving a reason within 14 (fourteen) days from the date of delivery of the goods by notifying the Seller in writing. The written request must include detailed order information: order number, date, item, price, and delivery date. The request must be sent via email to info@darkstylewood.lt.
This right applies only to private individuals (not legal entities).

1.1 According to the laws of the Republic of Lithuania, the 14-day return guarantee mentioned in clause 1.0 does not apply to goods purchased remotely (online) that fall under the list of non-returnable goods approved by the State Consumer Rights Protection Authority (VVTAT). Items on this list may be exchanged or returned only at the Seller’s discretion and goodwill.

1.2 Goods that have been custom-made according to the client’s individual specifications—such as selected wood and/or metal colors, upholstery fabric, or dimensions—cannot be returned.

1.3 Assembled or partially assembled furniture in good condition cannot be returned. Returned goods must be in the same configuration as when received by the Buyer. The Buyer is responsible for ensuring that the goods are properly and safely packed for return shipment.

1.4 If assembly service was provided upon delivery, any claims regarding assembly quality must be made immediately after inspection on-site. Failure to report issues at that time is considered acceptance that the Buyer has no complaints.

1.5 Products such as concrete vessels and candles made using them are handmade; therefore, each item is unique. Minor surface irregularities or texture variations (e.g. small dimples) resulting from the production process are not considered defects or poor quality.

1.6 All our products (furniture and accessories) are handmade, and a tolerance of ±1 cm may occur.

2.0 When returning goods, the Buyer must comply with the following conditions:

2.1 The returned item must be in its original, undamaged packaging.
2.2 The item must not be damaged by the Buyer.
2.3 The item must be unused and retain its commercial appearance (labels intact, protective films not removed, etc.). This requirement does not apply when returning defective goods.
2.4 The returned item must include all accessories and components received by the Buyer.
2.5 Proof of purchase must be provided when returning the item.

3.0 All costs related to returning goods shall be borne by the Buyer. The return cost depends on the item’s weight, volume, and the rates of the courier chosen by the Buyer.

4.0 The Seller has the right to refuse returned goods if the Buyer fails to comply with the return procedure set out in clause 2.1.

5.0 After receiving and inspecting the returned goods, and confirming compliance with the return procedure in clause 2.1, the Seller must refund the Buyer within 14 days.

6.0 Refunds for returned goods will be transferred only to the Buyer’s bank account (the original payer).

7.0 In cases where the Buyer received the wrong item and/or a defective product, the Seller shall collect such goods and replace them with identical items in good condition.

8.0 If the Seller does not have replacement goods available, the Buyer will receive a full refund.

WARRANTY

1.0 All products are covered by a 24-month seller’s warranty against manufacturing defects.

1.1 The quality of the goods provided by the Seller must comply with the quality requirements established by the laws of the Republic of Lithuania. If the Buyer and the Seller have not agreed on specific quality standards, the goods must meet a reasonable level of quality that the Buyer can expect, considering the materials, technology, and production methods used.

1.2 The manufacturer’s warranty does not cover naturally worn parts, nor does it apply in cases where the assembly instructions are not followed, the product is improperly assembled, or used in a way inconsistent with the user manual or maintenance recommendations. The Seller shall bear the costs of replacing or returning defective goods or their parts.

1.3 The Seller undertakes to provide the Buyer (verbally or in writing) with all necessary information regarding product usage and maintenance.

1.4 Products or components made from natural wood require proper care (e.g. oiling, painting). Failure to maintain the product properly will void any warranty claims related to resulting defects, which shall be the Buyer’s responsibility.

1.5 Natural changes in wood (cracks, scratches, knots falling out) caused by environmental conditions are not considered defects or poor quality.

1.6 Wooden furniture or products made from pine wood may exhibit resin exudation. We, as manufacturer, take steps during production (such as heating and cleaning resin "pockets") to minimize this, but environmental factors (direct sunlight, high temperature) can cause remaining resin to surface. This is not considered a defect. Resin can be cleaned with appropriate resin removers or as advised by the manufacturer.

1.7 Metal corrosion resulting from surface coating damage caused by the Buyer is not considered a defect or quality issue.

1.8 Products made from fabrics and other materials must be maintained according to the supplier’s care specifications or instructions provided on this website www.darkstylewood.com or upon request via info@darkstylewood.lt.

1.9 Any defects arising from improper or unintended use are not considered product defects or quality issues.

Dispute Resolution

A Buyer who believes their rights have been violated must submit a written complaint to the Seller within 3 months from the date of the alleged violation, stating their claims. The Seller must review the request free of charge and provide a detailed, reasoned written response within 14 days.

If the issue cannot be resolved amicably, the Buyer may submit a complaint to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tel. +370 5 262 6751, fax +370 5 279 1466, email tarnyba@vvtat.lt, website www.vvtat.lt) or fill in a complaint form on the Online Dispute Resolution (ODR) platform available at http://ec.europa.eu/odr/.

Privacy and Cookie Policy

MB “Ds sprendimai” complies with the General Data Protection Regulation (GDPR) of the European Union and other applicable laws protecting the personal data of website visitors. This Privacy Policy explains how we collect, use, and store information within our Company.
Our approved Privacy Policy contains the key information regarding data protection.

The Privacy Policy covers:

• Website visitors, their rights, and the complaint procedure;
• Enquiries sent via email and social media;
• Cookie Policy.

If you have any questions, comments, or complaints about how we collect, use, or store your information, please contact MB “Ds sprendimai” via email at info@darkstylewood.lt.

I. PRIVACY POLICY FOR WEBSITE VISITORS

www.darkstylewood.lt www.darkstylewood.com/

1. This Privacy Policy explains the rights of website visitors, who is responsible for the information collected on this website, how and where the collected information is stored, and how visitors can contact us with any related questions.
If the visitor feels that any information is missing or requires a more detailed explanation, they may contact us using the contact details provided in this Privacy Policy.

2. Data controller:
MB Ds sprendimai
Company code: 305776021
Website: www.darkstylewood.lt / www.darkstylewood.com
Email: info@darkstylewood.lt
Tel. +370 626 49568

3. Information about website visitors is collected because our Company engages in e-commerce and related activities. We collect, use, and store visitor data to maintain, improve, and ensure the security of our website.

4. Information is collected when a visitor uses our online services. Our website systems automatically generate the following data about visitors:

Internet Protocol (IP) address;
Device information;
Log-in information: session duration, search terms entered on our website, and any data stored in cookies set on the visitor’s device (see Cookie Policy below).

5. Cookies are used on the website as described in Section II – Cookie Policy.

6. Visitors provide consent to data collection by clicking consent links or performing actions described in this Privacy Policy. Such data collection is lawful.

7. The Company does not collect sensitive information about visitors.

8. The Company does not perform automated decision-making or profiling based on visitor information.

9. The data specified in clause 4 may only be shared with the IT service provider managing our website. No data is shared with third parties.

10. Visitors’ personal data is stored no longer than necessary to achieve the purposes of processing, or as required by applicable legislation if a longer retention period is specified.

11. Website visitors have the right to exercise the following data protection rights:
• Request access to information held about them;
• Request correction of their information;
• Request deletion of their information;
• Request restriction of processing or deletion of their information;
• Object to the collection, use, or storage of their information by the Company;
• Request data portability to another company;
• File a complaint with the State Data Protection Inspectorate.

II. MB “Ds sprendimai” COOKIE POLICY

Website: www.darkstylewood.lt / www.darkstylewood.com

1. Cookies are small text files stored in a user’s browser on their device (e.g. computer, mobile phone, tablet). Other similar technologies—such as data stored in your browser or device, device identifiers, and related software—are also used for similar purposes.
Cookies are widely used to make websites function properly, efficiently, and securely.
In this Privacy Policy, all such technologies are collectively referred to as “cookies”.

2. Cookies are used to:

• Ensure the website functions as intended;
• Remember your preferences between visits;
• Improve site speed and security;
• Allow logged-in users to personalize the website and find information faster;
• Continuously enhance website performance and usability.

3. Types of cookies used on our website:

• Strictly necessary cookies
These cookies are essential for website navigation and basic functionality, such as remembering information entered in forms during a browsing session. Without these cookies, certain website services would not function properly. They do not collect information for marketing purposes or track browsing history.

• Analytical cookies
Analytical cookies collect information about how visitors use the website and help us improve performance. For example, they show which pages are most visited, help detect site issues, and indicate whether displayed ads are effective. These cookies do not collect personal information and the collected data is aggregated and anonymous.

• Functional cookies
Functional cookies remember your preferences and choices, offering enhanced and personalized website features. They may also remember site customizations or actions such as watching videos or leaving comments. Functional cookies do not track your activity on other websites.

4. Cookies used:

III. MB “Ds sprendimai” PRIVACY POLICY FOR ENQUIRIES VIA EMAIL AND SOCIAL MEDIA

1. We collect information about enquirers/clients because we handle enquiries, requests, and complaints received via email. Therefore, we must collect, use, and store this information to respond appropriately.

2. Information collected about the sender includes:

• Email address;
• Subject of the enquiry;
• Date of the enquiry;
• Content of the enquiry;
• Attached files;
• Name and surname;
• Response to your enquiry;
• Any information you have voluntarily provided.

3. When submitting an enquiry, you may be asked to provide additional details so we can process your request or complaint properly and provide a complete response.

4. The collection of this data is lawful because:
• You have given consent by submitting your enquiry;
• We have a legitimate interest in processing received enquiries, requests, and complaints.

5. The Company does not collect sensitive information.
Please do not send information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, sexual orientation, genetic or biometric data (including photos or fingerprints).
If such information is received, it will be treated as having been provided with your consent or processed in accordance with legal obligations or contractual necessity.

6. The Company does not engage in automated decision-making or profiling based on client/enquirer data.

7. Data may only be shared with the IT company managing our digital systems. It is not shared with any other third parties.

8. The Company stores your personal data no longer than necessary for the purposes for which it was collected or as required by law if a longer retention period applies.

9. Actions you may take regarding your personal data:
If you have questions, wish to clarify or protect your rights, you may take any of the actions listed in Section I (clause 11) of this Privacy Policy or contact us at the email address provided herein.

Website Terms of Use

1. Application and Interpretation of the Terms

1.1. These Terms of Use of the darkstylewood.lt / darkstylewood.com website (hereinafter – the “Terms”) set out the procedure and conditions for the use of the functions accessible via the website www.darkstylewood.lt / www.darkstylewood.com (hereinafter – the “Website”).
The Website is owned, managed, and administered by MB “Ds sprendimai”, company code 305776021, VAT number: LT100015956214, telephone number +370 626 49568, email info@darkstylewood.lt (hereinafter – the “Management Company”).

1.2. The Terms explain how to use the Website. By using the Website, you (hereinafter – “You” or the “Visitor”) agree to comply with these Terms. Please read the Terms carefully before taking any action on the Website. If you do not agree with the Terms, do not use the Website.

1.3. “Use of the Website” within these Terms includes all actions that You perform or may perform while using the Website.
“Website Functions” (hereinafter – “Functions”) include all possible actions that You may perform on the Website, including but not limited to reading and viewing information, submitting and sending any data or information, and receiving responses or content through the Website.

2. General Conditions

2.1. Visitors may browse and search for information related to MB “Ds sprendimai” (hereinafter – the “Content”), fill in inquiry forms, and use other Website Functions.

2.2. Visitors may use the Website for both personal and professional purposes. However, the Website, its Functions, and/or Content may not be used for any unlawful activity.

2.3. Visitors who meet the legal requirements and complete an online form on the Website are entitled to submit inquiries. Both individuals and legal entities who are legally permitted to do so may submit inquiries or requests for services or goods offered through the Website.

2.4. The Content available on the Website cannot be considered individual consultation, professional advice, or a proposal to resolve a specific situation.
The Content serves as general informational material to assist the Visitor in making their own decisions. Any decisions made, even if based on the Content, are made independently by the Visitor, who assumes full responsibility for any resulting consequences or obligations.

2.5. The Website and/or its Content may contain links to third-party websites. Such links are provided solely for the Visitor’s convenience. These Terms do not apply to third-party websites.
When navigating to or browsing other websites, the Visitor does so at their own discretion. The Management Company recommends reviewing the terms of use and privacy policy of any third-party site before using it.
The Management Company assumes no liability for any losses or damages arising from transactions or activities conducted through third-party websites.

2.6. All intellectual property rights—including, but not limited to, copyrights, trademarks, designs, names, logos, trade names, know-how, trade secrets, and exclusive rights to use the Website, Functions, and/or Content—belong to the Management Company or are lawfully used by it.

2.7. Any processing, copying, decompiling, encrypting, reprogramming, transferring, redirecting, or other unauthorized use of the Website’s Content and/or intellectual property by the Visitor or any third party is prohibited without the prior written consent of the Management Company or in violation of these Terms.
This restriction does not apply to Content that the Management Company explicitly allows to be downloaded or saved, provided such downloading and use are done according to the rules and purposes stated on the Website.

3. Visitor’s Rights and Obligations

3.1. The Visitor has the right to use the Website, its Functions, and Content in accordance with these Terms. The Visitor must act lawfully, refrain from violating legal requirements, and respect the rights of the Management Company and/or third parties.
The Visitor is solely responsible for all actions taken on the Website and for any resulting consequences.

3.2. By using the Website, the Visitor agrees to receive various informational notifications regarding technical or functional updates of the Website, as well as important operational changes (e.g., updates to the Terms, contact details, or usage conditions).
These notifications are intended solely to inform the Visitor of relevant changes and shall not be considered direct marketing communications.

3.3. When using the Website and/or its Functions, the Visitor is prohibited from:

3.3.1. Performing any actions that could endanger or impair the proper functioning, security, or integrity of the Website or Functions, or restrict the Management Company’s ability to provide the Functions properly, or other users’ ability to access them;

3.3.2. Engaging in any actions that could cause harm to the Management Company, other persons, their property, or their lawful interests, including but not limited to illegal transactions or fraudulent acts;

3.3.3. Using the Website or any of its Content for activities that compete with the Management Company’s business, including advertising or promotion of competitors or their products and/or services, as well as links to such third parties.

4. Rights of the Management Company

4.1. The Management Company may, at any time and without prior notice to the Visitor:

4.1.1. Modify the Website and/or its Functions (in whole or in part) or any Content. The Management Company shall not be liable for any negative consequences resulting from such actions;

4.1.2. Temporarily or permanently restrict or suspend access to the Website, or any of its parts, Functions, or Content, without providing a reason;

4.1.3. During maintenance or technical work, restrict or terminate access to the Website, its Content, and/or Functions for an indefinite period. In such cases, Visitors may be notified via a public notice posted on the Website;

4.1.4. Completely terminate the operation of the Website.

4.2. The Management Company may, at its discretion, restrict or terminate a Visitor’s right or ability to use the Website and/or Functions, including but not limited to blocking a specific IP address, if:

4.2.1. The Visitor violates these Terms or fails to fulfill their obligations;
4.2.2. The Visitor provides false, misleading, incomplete, or inaccurate information when submitting an inquiry/order or otherwise using the Website, or behaves inappropriately in the opinion of the Management Company;
4.2.3. It is required for technical maintenance or website updates;
4.2.4. It is required by competent authorities or under Lithuanian law;
4.2.5. It is necessary to protect the rights or legitimate interests of the Management Company or third parties;
4.2.6. The Visitor’s behavior, in the opinion of the Management Company, violates the Terms, applicable laws, or good moral standards;
4.2.7. In other cases specified in these Terms.

4.3. The Management Company may engage third parties to perform any actions related to these Terms without prior notice to the Visitor.

5. Limitation of Liability

5.1. The Management Company shall not be liable for:

5.1.1. Disruptions or malfunctions of the Website and/or Functions (including internet connectivity issues, hacking, viruses, or other causes), nor for any losses or damages suffered by Visitors or third parties due to such incidents;
5.1.2. Any losses or damages incurred by the Visitor arising from or related to the use of the Website, its Functions, or Content.

5.2. The Visitor understands and agrees that they use the Website at their own discretion and risk. The Management Company shall not be responsible for any inaccuracies, errors, or inconsistencies in the Content unless otherwise provided by applicable law.

5.3. The Visitor is responsible for any damage caused to the Management Company and/or third parties as a result of improper use of the Website and/or Functions.
The Visitor agrees to indemnify and hold the Management Company harmless from any claims, damages, or expenses arising from their use of the Website.

5.4. Both the Visitor and the Management Company shall be exempt from liability for failure to fulfill obligations due to force majeure circumstances, as defined by the laws of the Republic of Lithuania.

6. Final Provisions

6.1. These Terms enter into force upon publication on the Website and remain valid indefinitely.
The Management Company reserves the right to unilaterally amend the Terms. Amendments and/or additions become effective once published on the Website.
If You continue to use the Website or its Functions after changes have been published, it is deemed that You agree to the revised Terms.
If You do not agree with the updated Terms, You must immediately stop using the Website.

6.2. These Terms are governed by the law of the Republic of Lithuania.